Privacy Policy for FrostWash SG
At FrostWash SG, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our site or engage with our car wash and detailing services.
1. Information We Collect
We collect various types of information in connection with the services we provide.
- Personal Identification Information: This includes information you voluntarily provide to us when you make an appointment, inquire about our services, or visit our premises. Such information may include your name, contact number, vehicle registration number, and email address (if booking online).
- Vehicle Information: Details pertaining to your vehicle, such as its make, model, colour, and condition, may be collected when you use our car wash or detailing services to ensure proper service delivery.
- Transaction Data: Information related to your purchases and services obtained from FrostWash SG, including payment methods (though we do not store full payment card details on our servers) and service history.
- Technical Data: When you access our online platform, we may automatically collect technical data such as your IP address, browser type, operating system, and web pages you visited. This helps us to improve our site's functionality.
- CCTV Footage: For security and operational purposes, CCTV cameras are in operation at our physical premise. Footage may be recorded and stored.
2. How We Use Your Information
We use the collected information for various purposes:
- To Provide Services: To deliver the car wash, waxing, polishing, detailing, paint protection film application, ceramic coating, and other automotive services you request.
- For Communication: To send you service confirmations, updates, reminders, and respond to your inquiries.
- For Service Improvement: To understand how our services are used and to improve our offerings, site functionality, and customer experience.
- For Security: To maintain the safety and security of our premises for both staff and customers, including the use of CCTV footage.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, IT support). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will ensure the new entity honours this Privacy Policy.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include physical, electronic, and managerial procedures to safeguard and secure the information we collect.
5. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, accounting, or reporting requirements).
6. Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data. These may include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
FrostWash SG
22 Serangoon North Ave 5, #01-18
Singapore, Singapore, 554314